About

Sid is a tech enthusiast who loves the outdoors and is always up for a new adventure. When he’s not busy tackling challenges and finding creative solutions, you can find him whipping up something delicious in the kitchen or working on his latest creative project. With a deep love of technology and a wide range of interests, he is a dynamic and exciting individual who brings a wealth of knowledge and experience to every challenge he takes on.

Take a peek at his resume—and don’t miss the thrilling bonus content below!

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Resume

SUMMARY

Results-driven electrical engineer with over a decade of expertise in industrial high-voltage networks, automation, and control systems. Specializes in high-voltage panel design, advanced troubleshooting, and efficient field installation and commissioning. Demonstrated success in elevating customer satisfaction and optimizing operations through innovative automation solutions. Adept at managing complex projects and delivering results in challenging field environments.

RELEVANT KNOWLEDGE & SKILLS

High-voltage design (IEC 60909, IEC 60947, 61439, SASO  standards)
High-voltage and Control Networks
Installation, Testing and Commissioning
Troubleshooting and Problem Solving
Customer Retention
Technical Sales and Presentations
Cross-Department Collaboration		ETAP, Scheider’s Ecodial, Legrand’s XL Pro Panel and HV Network Design Softwares
AutoCAD, Revit Design
Field Installation, Testing, and Commissioning
ACT, ENERSYS, AES Ferro Magnetics Battery Chargers
Lead Acid, LiPo Battery Installation & Maintenance
Acetylene Torch Lead Welding

WORK EXPERIENCE

Senior Automation and Controls Specialist Jan 2012 – March 2021

  • Designed high-voltage/control systems for private and government projects, ensuring compliance with IEC 60909, IEC 60947, IEC 61439 and SASO (Saudi Arabian Standards Organization) standards.
  • Designed low-voltage automation and control systems, including home automation, lighting management, and door entry/access control systems for both residential and commercial projects.
  • Specialized in integrating automation and control systems using MODBUS, BACNET/BACNET over IP, KNX, and Zigbee protocols, enhancing system interoperability.
  • Fostered positive working relationships with site workers and third-party engineering teams, ensuring timely and efficient project delivery.
  • Supported engineering teams for key accounts, aiding in the specification and implementation of Legrand’s automation and control systems.
  • Secured project approvals worth over $2M by developing and presenting compelling technical bids, including regular technical presentations to consultants, designers, and end users.
  • Utilized industry-leading software tools (ETAP, Legrand’s XL Pro Calc, Schneider’s Ecodial) for load flow and short circuit analyses to ensure timely design, troubleshooting, and root cause analysis post-installation.

Service Technician, Motive Power July 2021 – Jan 2022

  • Demonstrated commitment to workplace safety while handling high-powered batteries, consistently adhering to PPE protocols and volunteering for hazardous tasks.
  • Expertly commissioned and inspected various industrial battery chargers, ensuring optimal performance and safety.
  • Proficient in Lead Acid and LiPo battery installation and maintenance, including specialized acetylene welding techniques.

Senior Customer Support and Success Specialist Feb 2022 – July 2024

  • Automated repetitive tasks, reducing open tickets from 120+ to below 25 per week.
  • Developed scripts cutting accounting workload by 75%.
  • Improved customer NPS scores by 40% and reduced churn risk by 25%.
  • Led a weekend and 24/7 paging system project that led to reduction of time-to-first response by 20%
  • Worked in a consulting capacity to improve and automate processes between May and July 2024.

EDUCATION

Electrical Engineering Technology Diploma (Currently enrolled)       2024

Southern Alberta Institute of Technology (SAIT) – Calgary, Alberta

Bachelor of Technology – Electronics and Telecommunication Engineering       2008

Sam Higginbottom University of Agriculture and Technology – Allahabad, India

ADDITIONAL CERTIFICATES, TRAINING AND DEVELOPMENT
  • Class 5 Alberta Driving License
  • Lead Acid Battery Installation and Maintenance 
  • Workplace safety training (WHMIS)  
  • Forklift License
  • Vantage Controls – Certified Specifier (Infusion and Equinox Certification)
  • KNX, SCS based Home Automation and Lighting Management
  • Advanced SCADA PLC and HMI Design
  • High Voltage Network Calculation and Design

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